Privacy Policy

Motovance Limited, trading as Titan Tyres ("we", "us"), is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Data Controller

Motovance Limited, Galway, Ireland. VAT: IE04548740MH.
Contact: info@titantyres.ie

2. Data We Collect

• Identity data: full name
• Contact data: email address, phone number
• Vehicle data: registration number (optional, for tyre lookup)
• Transaction data: booking details, payment amount, Stripe payment reference
• Technical data: IP address, browser type (collected automatically for security)

3. Legal Basis for Processing

• Contract performance: to process bookings, schedule appointments, and provide fitting services.
• Legitimate interest: appointment reminders (SMS & email), service communications, fraud prevention.
• Legal obligation: financial record-keeping, VAT compliance.

4. How We Use Your Data

• Process your tyre fitting booking and payment
• Send booking confirmations and appointment reminders via email and SMS
• Look up your vehicle registration to identify the correct tyre size
• Generate VAT invoices and maintain financial records
• Respond to your enquiries

5. Third-Party Processors

We share data only with trusted service providers who process it on our behalf:

• Stripe (payments) — PCI DSS Level 1 certified
• Resend (transactional email delivery)
• Twilio (SMS notifications)
• Vehicle Data Global (vehicle registration lookup)
• Hetzner (hosting, EU data centres)

We do not sell, rent, or share your personal data for marketing purposes.

6. Data Retention

• Booking and transaction records: 7 years (Irish tax obligation)
• Vehicle registration cache: 90 days (then automatically deleted)
• Account data: until you request deletion
• SMS/email logs: 12 months

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — restrict how we process your data
• Portability — receive your data in a portable format
• Object — object to certain processing activities

To exercise any of these rights, email info@titantyres.ie. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (TLS), secure payment processing via Stripe, and access controls on our systems.

9. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission (Ireland).

10. Changes

We may update this policy from time to time. The latest version is always available at this page.